A callnote or voicemail arrives while your team is helping customers and cannot keep checking the virtual assistant’s records. Bueroservice24 uses real secretaries to answer calls, while Mobile Message can alert a responsible person as soon as a callnote is created or a voicemail is received. Through Zapier, Generation of the Callnote or Voicemail can trigger a text containing the information available from Bueroservice24.

This can be useful for urgent sales leads, service requests and messages that need a return call. The same event can create a Mobile Message contact or add a caller to a list for follow-up, giving staff a record to check after the initial alert. The Zap acts on the supplied Bueroservice24 event rather than providing a two-way telephone system or message transcription service. Map only the details needed by the recipient, keep confidential information out of unnecessary SMS fields and confirm that customer communication is appropriate before sending.