A survey response can reveal a service issue, a strong customer experience, or a lead worth contacting, but manually reviewing every new response slows the follow-up that makes feedback valuable. BrewSurvey provides a New Response trigger, allowing a selected response to start a Mobile Message workflow through Zapier.

New Response can trigger Send SMS when the respondent has supplied a phone number and your collection process permits text communication. The message might acknowledge the response or provide a next step for support. The same event can trigger Create Contact or Add Contact to List when a respondent should be retained in Mobile Message for an appropriate audience. BrewSurvey has no actions in the supplied list, so the workflow moves one way from survey response to Mobile Message. Use response fields to personalise the text, but avoid including sensitive answers in plain SMS. Test the conditions and field mapping before enabling the Zap, particularly when surveys are completed offline and responses arrive later.