BIK SMS Integration

Yes - Mobile Message does integrate with BIK!

Integrating BIK with Mobile Message offers a seamless way for Australian businesses to enhance their customer communication strategies. By automating WhatsApp chats through BIK, businesses can ensure timely responses to customer inquiries while using Mobile Message for SMS notifications that reach users directly on their phones. This multi-channel approach can significantly improve engagement rates, as customers are more likely to receive and respond to messages via SMS.

With the ability to segment contacts into intelligent cohorts, businesses can tailor their marketing messages to specific audience segments. For example, a local retail store could send targeted promotions through both WhatsApp and SMS to keep customers informed of special offers or new arrivals. This synchronisation can lead to increased sales conversions and customer loyalty, as well as a more personalised experience for recipients.

In scenarios where a customer may not have access to WhatsApp, Mobile Message provides a reliable alternative. For instance, during peak sales events or emergencies, crucial updates can be sent via SMS to ensure that all customers receive important information. This redundancy not only keeps customers informed but also builds trust and reliability around the brand’s communications.