AskNicely SMS Integration

Yes — Mobile Message integrates with AskNicely. Send and receive SMS from the tools you already use.

Start a Free Trial Connect Now with Zapier

✓ 50 FREE SMS credits included when you sign up

About the AskNicely integration

A customer submits a score or comment in AskNicely, and the feedback is ready for someone to act on. New Response can start a Zap that sends an SMS through Mobile Message, making a notable score or comment visible to the right person without waiting for a dashboard review. This is especially useful when feedback points to a service issue or a strong opportunity to follow up.

AskNicely helps teams collect customer feedback, while Mobile Message can deliver a separate operational text. Zapier passes the selected response fields between the services. The connection is not native and does not synchronise survey records, scores or comments. Use the response data to decide who receives the SMS and what the message should say. A team leader could receive an alert for a low score, while a service representative could be notified when a comment needs a personal response. AskNicely’s Add Survey Participant and Add Person actions can also be used when an inbound SMS or delivery event from Mobile Message provides a sensible reason to create or add a person in AskNicely.

Keep the SMS concise and protect customer privacy. The aim is a clear prompt for action, not a full copy of the feedback record. Your team can then review the complete response in AskNicely.

Categories:

Forms & Surveys

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect AskNicely and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer submits feedback AskNicely · New Response

Then Alert the service team by SMS Mobile Message · Send SMS

Use this Zap

When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received

Then Add the person to AskNicely AskNicely · Add Person

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything AskNicely supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Response — Triggers when a customer responds with a score or comment.

Actions 2

Add Person — Add a person to AskNicely.
Add Survey Participant — Add a new survey participant.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

AskNicely + SMS: common questions

Can AskNicely send an SMS when feedback arrives?

Yes. New Response triggers when a customer submits a score or comment. Pair it with Mobile Message Send SMS to alert a selected team member using the response details mapped in Zapier.

Can an inbound SMS add someone to AskNicely?

Yes. Mobile Message Inbound SMS Received can trigger AskNicely Add Person. This can turn a text from a known or prospective respondent into a person record, subject to the fields available in the Zap.

How do I connect AskNicely feedback with Mobile Message?

Use AskNicely, Mobile Message and Zapier accounts. Pick New Response or the relevant Mobile Message event, choose the action on the other side, map the fields and test the workflow. No code is needed.

Similar Integrations

Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now