Mobile Message™ Integration with 360dialog

360dialog SMS Integration

Yes - Mobile Message does integrate with 360dialog!

WhatsApp conversations feel personal and immediate because customers expect to text a real person. But managing inbound messages manually doesn't scale to support growing teams or high message volumes. 360dialog connects WhatsApp to your other apps so you can route conversations, capture data, and respond faster. Mobile Message SMS extends that reach to customers who prefer text outside WhatsApp or when SMS is more practical for transactional updates and time-sensitive notifications.

When customers send inbound messages through WhatsApp via 360dialog, Mobile Message can capture those conversations, create contact records, or send follow-up SMS automatically. This means you don't miss a reply, every customer interaction is logged in your system, and your response time stays fast even as volume grows.

The combination gives you two channels to meet customers where they are. Some prefer WhatsApp for the personal feel, others prefer SMS for speed and simplicity. By connecting both through Zapier, you're ready for either, and every interaction feeds into your contact database for smarter future outreach.

Categories:

Analytics

Connect Now with Zapier SMS Pricing Start a Free Trial

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect 360dialog and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer sends a WhatsApp message 360dialog · New Inbound Message

Then Automatically create a contact record in Mobile Message Mobile Message · Create Contact

Use this Zap

When An SMS is received Mobile Message · Inbound SMS Received

Then Send the customer a WhatsApp follow-up message 360dialog · Send Text Message

Use this Zap

Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything 360dialog supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1

New Inbound Message — Triggers instantly when a WhatsApp user sends a message to your number.

Actions 5

Create External Event — Create events for 360dialog to attribute to existing WhatsApp conversations. (Deprecated — this product has been discontinued and events are no longer processed.)
Health Check — Checks the health status of your 360dialog Messaging API channel.
Send Media Message — Sends a WhatsApp image, video, document or audio message from a public URL.
Send Template Message — Sends an approved WhatsApp template message. Works outside the 24-hour customer service window.
Send Text Message — Sends a WhatsApp text message to a phone number.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

360dialog + SMS: common questions

Can I create a Mobile Message contact when someone messages me on WhatsApp?

Yes. When inbound messages arrive through 360dialog, you can trigger a contact creation in Mobile Message so every customer interaction is logged.

Can I reply to SMS via WhatsApp using 360dialog?

Yes. When you receive an SMS, you can send a WhatsApp reply through 360dialog via Zapier. This is useful for escalating to more personal communication.

How do I link 360dialog WhatsApp to Mobile Message SMS?

Use Zapier to connect your 360dialog and Mobile Message accounts. Authorise both, then set up automations to capture WhatsApp messages or send WhatsApp replies based on SMS events.

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Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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