Marketing teams, consultants and service operators using 24sessions can keep customers informed around every video appointment. A new meeting, new booking or meeting update can start a Zapier workflow with Mobile Message, so important timing does not depend on someone checking the booking calendar. You can also use a meeting cancellation to send a prompt response when plans change.

For example, a new booking can send the guest a confirmation SMS with the agreed time and joining details. A meeting update can send the revised information, while a meeting cancellation can alert the customer that the appointment is no longer going ahead. These messages can be personalised with the booking data available in the Zap.

This connection is made through Zapier and requires 24sessions and Mobile Message accounts. It is useful for teams that want a visible text message at key points in the appointment process without manually copying booking information into a phone or SMS tool. Reviews and meeting events can also begin separate workflows, allowing a new review to prompt a suitable internal or customer-facing message.