SMS for Water Utilities
Notify residents fast when supply is interrupted, confirm technician visits and send account reminders, all from a shared inbox.
How water utilities use SMS
When a main bursts or supply needs to be cut for maintenance, a call centre and a website notice aren't fast enough, so residents find out when the tap runs dry. Water utilities and councils use SMS to warn affected streets before or as an outage happens, confirm a technician's appointment time, and chase an overdue account without printing another letter.
Mobile Message sends from 1.6¢ per message with no monthly fees or contracts, so a utility can text every affected household the moment an interruption is logged rather than waiting on a mail run. Send under your authority's registered name, trigger outage alerts straight from your works or billing system with our REST API, and let residents reply to report a leak or ask when supply is back, with every reply landing in one shared inbox your customer service team can manage together.
Outage and interruption alerts
Text every household on an affected street the moment a planned shutdown is scheduled or a burst main takes supply down, so people know before they turn on the tap.
Appointment confirmations
Confirm a meter technician or plumber's visit with a date and time window, and send a reminder the day before so fewer site visits are missed.
Billing and payment reminders
Send a short reminder when an account falls overdue, personalised with the customer's name and balance, before it needs a phone call or a paper letter.
Two-way fault reporting
Let residents reply to report a leak, no water, or ask when supply will be restored, with every reply landing in one shared inbox your team can action.
Community and efficiency updates
Share water restriction changes, rebate programs or a planned works schedule with your whole customer base in one send.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Built for utility-scale notifications
Send to a whole suburb or a single street, personalise where it matters and manage every reply, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
See it in action
Example messages Australian water utilities send with Mobile Message
URGENT - Coastal Water. A burst main on Grant St, Bayview has interrupted your water supply. Crews are on site now, restoration expected by 4pm. We'll text you when it's back on.
Riverside Water - your supply will be interrupted for planned main upgrade works on 24/07 from 9am to 2pm. No action needed, water returns automatically once the work is complete.
Hi Karen, this is Highland Water confirming your meter technician visit Thursday 23/07, 8am to 12pm. Reply if you need to reschedule.
Hi John, your Bayside Water account balance of $184.20 is now overdue. Pay online at mmsg.au/pay or reply and we'll set up a payment plan.
How it works
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Import your customer or resident list
Upload a CSV of addresses and mobile numbers from your billing or asset system, or add contacts as a job affects them. -
Trigger alerts from your own systems
Connect our REST API to your works management or billing platform so an outage alert or overdue notice can go out automatically the moment it's logged. -
Send now or schedule ahead
Push an urgent outage alert immediately, or schedule a planned maintenance notice to land the morning before works start. -
Manage replies in one shared inbox
Every reply, whether it's a reported leak, a reschedule request or a question about restoration time, lands in one shared inbox your customer service team can work through together.
Start notifying your customers today
Set up a Mobile Message account in minutes, send under your utility's name and pay only for what you send, from 1.6¢ per message. No monthly fees, no contracts.