Water Utilities: Improve Customer Service with SMS
Streamline communication and enhance customer satisfaction using SMS alerts and updates.
Enhance Water Utility Operations with SMS
SMS messaging allows water utilities to communicate quickly and effectively with residents. From outage alerts to billing reminders, SMS ensures your messages reach customers instantly.
Implementing SMS increases responsiveness, reduces call centre volume, and improves overall customer engagement. It's a cost-effective way to keep everyone informed and safe.
Water Outage Alerts
Notify customers promptly about pipeline repairs, outages, or maintenance schedules to reduce confusion and calls.
Billing Reminders
Send friendly reminders about upcoming bills to encourage timely payments and reduce overdue accounts.
Leak Notifications
Alert customers about detected leaks or abnormal usage to promote water conservation and early intervention.
Service Disruption Updates
Inform residents of planned service disruptions with details and estimated restoration times.
Customer Feedback & Surveys
Gather feedback through quick surveys to improve services and build community trust.
Emergency Alerts
Send urgent alerts about water safety issues or contamination to protect public health.
Bulk SMS at 2¢ per SMS
Exceptional SMS pricing starting at just 2¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Sample Water Utility SMS Messages
Real-world messages to engage and inform your customers
Notice: There will be a scheduled water outage in your area from 9 AM to 5 PM tomorrow for maintenance.
Your water bill is due in 3 days. Pay online to avoid late fees and service disruptions.
Leak detected at 123 River Rd. Please check your property and contact us if needed.
Important: Boil Water Advisory issued for your area. Follow safety instructions to protect your family.
Affordable SMS Communication for Water Utilities
With rates starting at just 2¢ per message, streamline your connection with customers without breaking your budget.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
How to Get Started with SMS for Water Utilities
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Sign Up and Create Your Account
Register on our platform quickly to access SMS tools tailored for water utility needs. -
Purchase SMS Credits
Buy credits at just 2¢ each to start sending alerts, updates, and reminders effortlessly. -
Import Customer Contacts
Upload your customer database securely to personalise message delivery and improve engagement. -
Write and Send Messages
Create targeted SMS campaigns or alerts, then send instantly to keep your community informed. -
Achieve Better Water Management
Reduce call centre load, improve operational transparency, and enhance customer satisfaction with prompt communication.
Start Improving Water Utility Communication Today
Discover how SMS can streamline your operations, keep residents informed, and boost satisfaction — all starting at just 2¢ per message.