Enhance Call Centre Efficiency with SMS
Streamline communication and improve customer satisfaction with targeted SMS campaigns.
Unlock the Power of SMS for Call Centres
SMS messaging is a cost-effective way for call centres to contribute to better customer engagement and operational efficiency. Quick, direct messages help you keep customers informed and reduce inbound call volumes.
By integrating SMS into your workflow, your team can send appointment reminders, status updates, and survey requests instantly, boosting overall service quality.
Appointment Reminders
Send automated reminders to reduce no-shows and optimise your scheduling.
Customer Notifications
Keep customers updated with order statuses or service alerts via SMS.
Follow-Up Surveys
Gather feedback after interactions to improve your service.
Bulk Alerts
Send urgent notifications to large groups quickly and reliably.
Verification Messages
Use SMS for two-factor authentication and identity verification.
Bulk SMS at 2¢ per SMS
Exceptional SMS pricing starting at just 2¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Real Message Examples for Call Centres
Here's how your SMS campaigns can look:
Hello John, your appointment is scheduled for tomorrow at 2pm. Please reply YES to confirm or call us if you need to reschedule.
Your recent transaction with ABC Store was successful. Thank you for choosing us!
Hi Sarah, your service request is being processed. We'll notify you once it’s complete.
Urgent: Your account has been accessed from a new device. If this wasn’t you, please contact support immediately.
Simple, Cost-Effective SMS Platform
Affordable messaging with rates starting at just 2¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
How to Start Using SMS in Your Call Centre
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Sign Up and Set Up Your Account
Register with Mobile Message, choose your plan, and create your account quickly and easily. -
Purchase SMS Credits
Buy credits at just 2¢ per message to begin sending SMS campaigns immediately. -
Import Your Contact List
Upload phone numbers of your clients and integrate with your CRM for seamless messaging. -
Create and Send Messages
Draft personalised SMS messages, schedule delivery, and monitor responses effortlessly. -
Achieve Better Business Outcomes
Enjoy higher customer engagement, reduced call volume, and improved satisfaction metrics.
Start Improving Your Call Centre Today
Join other call centres using SMS to boost efficiency and customer happiness. Sign up now and see the results for yourself.