SMS for Bus Operators
Get accident and duress alerts from drivers to your control room in seconds, and keep passengers updated on delays and route changes.
How bus operators use SMS
When a driver hits a duress button or reports an accident, the control room needs the details on record in seconds, not after a radio call gets relayed twice. Bus and transit operators use Mobile Message's API to fire an SMS the moment an incident is logged, with the shift number, bus number, driver name and location included automatically, so operations staff can respond straight away and there's a timestamped record of what happened.
Mobile Message sends from 1.6¢ per message with no monthly fees or contracts, so an operator can run automated incident alerts, driver shift confirmations and passenger service updates from one account. Connect your fleet or scheduling software with our REST API, send under your operator name, and manage replies from drivers or passengers in one shared inbox.
Accident and incident alerts
The moment a driver logs an accident or incident, an SMS fires automatically to your control room with the shift, bus number, driver and location included.
Duress and safety alerts
When a driver activates a duress button over an abusive or aggressive passenger, get an instant text to operations so someone can respond straight away.
Passenger service updates
Let passengers know about a delay, a cancelled service or a route diversion before they're standing at the wrong stop.
Driver shift and roster confirmations
Confirm a shift time with a driver and ask them to reply yes or no, so rostering doesn't rely on a phone call that goes to voicemail.
Charter and group booking reminders
Send a reminder before a charter or school booking is due to be paid or confirmed, so requests don't lapse.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Built for how bus operators run a fleet
Trigger alerts from your systems, confirm shifts and update passengers, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
See it in action
Example messages Australian bus and transit operators send with Mobile Message
FleetAlert Incident: Shift 2210 Time 08:14 Bus 4102 Driver M. Osei Location Beach Road, Frankston VIC. Description: driver reported minor collision with parked car, no injuries. CMR notified.
FleetAlert Duress: Shift 1187 Time 19:42 Bus 3350 Driver L. Fenech Location Main St, Greensborough VIC. Description: duress activated, passenger refusing to disembark. Police requested.
Service Alert: Route 402 is running approx 20 min late due to traffic on the Bruce Highway. Next scheduled service unaffected. Sunshine Coast Transit
Hi Callum, confirming your shift Monday 21 July starting 6am at the Ipswich depot. Please reply Yes or No by 5pm today.
How it works
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Connect your systems
Plug your fleet management, dispatch or scheduling software into our REST API so alerts and confirmations send automatically. -
Trigger alerts as they happen
An incident, duress activation or accident report fires an SMS to your control room the moment it's logged, no manual step required. -
Send driver and passenger updates
Confirm shifts with drivers or push a service delay out to passengers, on demand or scheduled ahead. -
Reply from a shared inbox
Replies from drivers or passengers land in one shared inbox your operations team can manage together.
Start alerting your control room today
Set up a Mobile Message account in minutes, connect your systems with our API and pay only for what you send, from 1.6¢ per message. No monthly fees, no contracts.