SMS for Appliance Repair Technicians
Text technician arrival windows, send repair quotes for fast approval and confirm when a job's ready for collection.
Why Appliance Repair Businesses Use SMS
A missed call means a missed arrival window, and a customer who's taken time off work to let you in. Appliance repair businesses use Mobile Message to text the technician's arrival window before a home visit, send the diagnosis and quote as soon as the machine's open so the customer can approve it on the spot, and confirm when a repaired unit is ready for collection.
Mobile Message sends from 1.6 cents per message with no monthly fees, so a two-line arrival text costs almost nothing next to the cost of a wasted trip. Send from your business name, let customers reply Y to approve a quote or confirm collection, and pick up every reply in a shared team inbox so whoever's in the workshop can respond.
Technician arrival windows
Text the two or three hour window before your technician heads out, so the customer knows exactly when to be home.
Repair quotes by SMS
Send the diagnosis and cost as soon as you've opened the machine up, so the customer can approve the repair with a reply instead of a callback.
Ready for collection alerts
Let the customer know their appliance is fixed and waiting, with a reply Y to confirm they've seen the message.
Rescheduling and parts delays
Push a booking back the moment a part's delayed, instead of the customer finding out when nobody shows up.
Access and approval confirmations
Get written sign-off to proceed with a repair, or instructions for getting into a property, without playing phone tag.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase.
100% Direct Delivery
Messages delivered directly to Australian carriers for maximum speed and reliability.
FREE Dedicated Number
Get a free virtual number to send and receive SMS messages, perfect for 2-way chat.
Everything an appliance repair business needs from an SMS platform
Bulk scheduling messages, two-way replies and delivery reports, from 1.6¢ per message.
Import Your Contacts in Bulk
Easily organise your contacts by uploading spreadsheets and managing them with lists.
Personalise Your Messages
Send personalised messages with each customer's name and other relevant details.
Two-way SMS Messaging
Easily engage with your customers and clients through free two-way messaging.
Automatic Opt-Outs
Include an automated opt-out option to let customers easily unsubscribe from messages.
SMS Message Templates
Create, save, and reuse text messaging templates to reduce time and streamline your communication.
Custom Sender ID
Send your SMS from your business name or a dedicated number to boost your brand identity with customers.
Schedule Messages
Scheduling your SMS messages lets you reach your audience at the perfect time without needing to be online.
Unlimited Users
Give trusted users access to your account, without having to share your login details. Everyone in your team can login.
Add Emojis to Your Messages
Bring your messages to life with emojis. Add personality, emotion and impact to your texts to make them stand out.
Send Messages in Any Language
Send messages in any language your customers speak. With full Unicode support, you can communicate in Chinese, Arabic, Japanese and more.
What appliance repair texts look like
Realistic examples based on how repair technicians actually use SMS.
Hi Sam, Bayside Appliance Repairs here. We have a work order for your dishwasher. A technician will be in your area Wednesday 23/07 between 9am and 12pm if that suits. Reply Y to confirm or call the office to reschedule.
Hi Priya, your coffee machine has been repaired and is ready for collection. Reply Y to confirm you've received this message. Bayside Appliance Repairs.
Hi Tom, thanks for choosing Bayside Appliance Repairs. We opened up your dryer and found the heating element has failed. Replacement part and labour comes to $185. Reply Y to approve and we'll order the part.
Hi Claire, the part for your oven repair has been delayed a day. We'll now be out Friday 25/07 between 1pm and 4pm instead. Sorry for the mix up, reply if that doesn't suit.
How it works
-
Add your job list
Upload a CSV of customer numbers, or connect your job management software with our Zapier integration to keep contacts current. -
Send the arrival window
Text the time slot the technician will be in the area, personalised with the customer's first name. -
Quote and approve by reply
Send the diagnosis and price once the unit's open, and let the customer approve with a simple reply. -
Confirm collection
Text the moment a repair's done so the customer isn't calling to check.
Ready to cut down on missed appointments?
Start texting arrival windows and repair quotes today. No contracts, no monthly fees, just pay per message from 1.6¢.