Z Workforce SMS Integration
Yes — Mobile Message integrates with Z Workforce. Send and receive SMS from the tools you already use.
✓ 50 FREE SMS credits included when you sign up
About the Z Workforce integration
Z Workforce connects to Mobile Message through Zapier, and the link works from the text message side. When a customer replies to an SMS or texts in with a question, that reply can create or update their customer record in Z Workforce without anyone retyping the details. The same connection can add or update a field person's profile, so a new technician's information lands in the system as soon as it comes through by text.
This suits teams who already use texting as a quick channel with customers and staff but don't want that information stuck in a phone. Instead of a manager opening Z Workforce to log every reply by hand, the customer or field person record is waiting once the text has come in, and a request for a visit can be scheduled the same way, alongside whatever Get Visits Results already shows for the job.
A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.
What you can automate
Connect Z Workforce and Mobile Message through Zapier and these run on their own, with no code and no developer.
1.6¢ per SMS on Your First Purchase
Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.
100% Direct-to-Carrier Delivery
Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.
FREE Dedicated Number
Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Z Workforce supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Actions 5
- Create or Update a Customer — Recipe to create or update an app customer in the Z Workforce company account. Remember that category and subcategory fields can only be updated by APIs and Zapier recipes. You need to create them manually in the Z Workforce Panel first.
- Create or Update a Field Person — Recipe to create or update an app user profile (field person) in Z Workforce company account. Remember that profiles names, category, and subcategory fields can only be updated directly by API, not by Zapier recipes. The same is valid for configuring and updating the position of app users in the Z Workforce hierarchical tree.
- Get a Specific Visit Result — If you are looking for a specific result, get from here. You will need to know the Visit ID to generate by Z Workforce. This ID is called "xxxx" in the Results Visits request.
- Get Visits Results — Get all information about completed visits by field team using Z Workforce.
- Schedule Visits — Recipie to to schedule visits in Z Workforce.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Z Workforce + SMS: common questions
Can Z Workforce create a customer record when someone replies to a text?
Yes. When a customer texts in through Mobile Message, that reply can create or update their customer record in Z Workforce automatically, so the detail is logged without anyone typing it in by hand.
Does an inbound text update field person or visit records in Z Workforce?
It can. An inbound text can create or update a field person's profile, and a request that comes in by text can also be used to schedule a visit in Z Workforce, both through the Zapier connection.
What do I need to connect Z Workforce and Mobile Message?
Just an active account with each and a Zapier login. There's no coding involved, you build the automation inside Zapier by choosing the trigger and action, and it runs in the background from there.
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