Teams that manage enquiries from shared inboxes often need to turn useful email details into a prompt customer message. Xtractly reads incoming emails and uses AI to extract information, so an email containing a delivery request, appointment detail or customer reference can become usable data in Zapier. Its Parsed Email trigger gives your workflow a clear starting point when new extracted data is available.

From there, Zapier can pass the extracted fields to Mobile Message and send an SMS, send an SMS to a list, create a contact or update an existing contact. This can help staff respond to an email-based request without copying details into another system first. You can also use the extracted information to add a person to a list or record an unsubscribe request when your process calls for it. The Xtractly and Mobile Message connection is arranged through Zapier, with each step configured for the information your team receives and the message it needs to send.