WOZTELL SMS Integration

Yes — Mobile Message integrates with WOZTELL. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the WOZTELL integration

Your customers reach you on WhatsApp, Facebook, Instagram, and your website chat, but they're scattered across four platforms and WOZTELL can't send SMS from those channels. When someone messages you via Facebook, there's no easy way to follow up with that same person via text. You need to manually look up their number, switch to your SMS app, and send the message. This friction means follow-ups get delayed or forgotten.

Every message that comes in through Facebook, Instagram, WhatsApp, or Webchat can automatically trigger an SMS response in Mobile Message. You can tag customers based on their message type, manage their messaging preferences, and send SMS follow-ups, all within one workflow. When someone reaches out on any channel, you respond via SMS directly from WOZTELL, eliminating the manual context switch. No more hunting for phone numbers or copying customer details between apps.

Your team moves faster because they're no longer switching between apps to manage one conversation. Customers feel heard because they get an immediate SMS response no matter which platform they chose to contact you on. Your business maintains a single source of truth for each customer interaction, whether it starts on WhatsApp, Instagram, Facebook, or your website. Responsiveness improves and customers stay engaged.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect WOZTELL and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer messages you on Facebook WOZTELL · New Facebook Message
Then Send an SMS response to reach them on their preferred channel Mobile Message · Send SMS
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When Instant A customer sends a WhatsApp message WOZTELL · New WhatsApp Message
Then Send them an immediate SMS confirming receipt and next steps Mobile Message · Send SMS
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When Instant A customer messages you on Instagram WOZTELL · New Instagram Message
Then Send an SMS so they hear from you on a channel that guarantees delivery Mobile Message · Send SMS
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When A customer texts in a stop or unsubscribe request Mobile Message · Inbound SMS Received
Then Update their opt-out status in WOZTELL automatically WOZTELL · Manage Member Opt-Out
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1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything WOZTELL supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 4
  • New Facebook Message — Triggers when a Facebook message is received or send from the mentioned Facebook page (WOZTELL Platform Channel).
  • New Instagram Message — Triggers when a Instagram message is received or send from the mentioned Instagram account (WOZTELL Platform Channel).
  • New Webchat Message — Triggers when a Webchat message is received or send from the mentioned Webchat (WOZTELL Platform Channel).
  • New WhatsApp Message — Triggers when a WhatsApp message is received or send from the mentioned WhatsApp phone number (WOZTELL Platform Channel).
Actions 10
  • Manage Member LiveChat — Function used to turn on or off the liveChat on the selected member of the WOZTELL platform.
  • Manage Member Opt-Out — This action is used to activate or deactivate the member availability to receive push notifications.
  • Manage Member Tags — This action is used to add or remove tags of a member
  • Redirect Member to a Node — You can use this action to redirect a member to concrete node of chatbot
  • Send Facebook Session Message — You can use this action to send Facebook session messages
  • Send Instagram Session Message — You can use this action to send Instagram sessions messages
  • Send WebChat Session Message — Use this action to send session messages on WebChat
  • Send WhatsApp Session Message — Sends a Session Message via WhatsApp. Your customer receive this message if they contact you on the previous 24 hours. You can send the following WhatsApp message types: text, image, video, audio, file, sticker, contact, location, reply buttons or list.
Show all 10 actions
  • Send WhatsApp Template Message — Use this to send WhatsApp template messages to your customers.
  • Update Member Language — Update member language on the WOZTELL platform.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

WOZTELL + SMS: common questions

Can I send an SMS when a customer messages me on Facebook?

Yes. When someone sends you a Facebook message, you can automatically reply with an SMS. This lets you reach them on SMS even if they originally contacted you on Facebook, ensuring your response isn't buried in their Messenger.

What if I receive a WhatsApp message and need to respond via SMS?

Absolutely. When a WhatsApp message arrives, an SMS can be sent immediately to confirm receipt and provide next steps. Some customers prefer SMS for important communications, so this gives you flexibility to match their preference.

How do I set up WOZTELL with Mobile Message?

Connect both accounts through Zapier and specify which WOZTELL message types (Facebook, WhatsApp, Instagram, Webchat) trigger which SMS responses in Mobile Message. You can choose different replies for different channels. No technical setup required beyond Zapier configuration.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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