Vida SMS Integration

Yes — Mobile Message integrates with Vida. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Vida integration

Customer service teams spend hours on hold, juggling calls and missing messages from customers who need help or information. Vida AI phone agents handle incoming calls and conversations automatically, but they often need to notify people, gather information, or trigger follow-up actions. When your AI agent handles a conversation, needs to escalate, or requires context from another system, you might need to send an SMS.

Connecting Vida to Mobile Message lets your AI agent automatically send SMS messages to customers or team members during calls and conversations. When an incoming call arrives, send context to your agent so it responds with the right information. After a call completes, text the customer with next steps or action items. When your agent needs to respond via SMS instead of voice, initiate a message automatically. Your customer service becomes faster and less dependent on agents staying on calls.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Vida and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant Your Vida AI agent completes a conversation or call Vida · New Conversation
Then Send SMS to the customer with next steps or action items Mobile Message · Send SMS
Use this Zap
When Instant Your AI agent makes a request during a call Vida · Agent Request
Then Text relevant information to the customer or your team Mobile Message · Send SMS
Use this Zap
When A customer replies to an SMS Mobile Message · Inbound SMS Received
Then Have your Vida AI agent respond with an outbound SMS message Vida · Initiate Outbound SMS
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Vida supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3
  • Agent Request — Triggered by your AI Agent during a call or conversation to initiate a request.
  • Incoming Conversation — Triggers when an incoming call or message is received BEFORE your agent answers or replies. Useful for injecting context to your agent so it knows about who is calling or messaging.
  • New Conversation — Triggers when your Vida AI agent handles conversation whether call, text, or email. For calls, the event is sent after the complete call is handled. For texts, the event is sent after each agent response.
Actions 4
  • Agent Response — Use this in conjunction with the "Agent Request" trigger to feed an associated response back to your AI Agent.
  • Initiate Outbound Call — Initiates an outbound call from your AI phone agent to a target destination.
  • Initiate Outbound SMS — Initiates an outbound sms from your AI phone agent to a target destination.
  • Provide Context — Give your AI Agent additional information and context for a conversation. Useful for providing information to your Agent about callers from external systems like CRMs.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Vida + SMS: common questions

Can I have Vida send SMS to customers after calls are completed?

Yes. After your Vida agent handles a conversation, you can trigger an SMS to send next steps, appointment confirmations, or follow-up information directly to the customer.

Can Mobile Message inbound SMS trigger Vida to respond?

Absolutely. When a customer texts your Mobile Message number, you can create a Zap that triggers Vida to send an outbound SMS response, creating a two-way conversation flow.

How do I connect Vida and Mobile Message?

Sign into Zapier and connect your Vida account and Mobile Message account. Create Zaps pairing Vida events like "New Conversation" with Mobile Message's "Send SMS" action, or vice versa.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now