Viable SMS Integration

Yes - Mobile Message does integrate with Viable!

Using the Viable integration alongside Mobile Message can greatly streamline how businesses in Australia handle customer feedback. By automating the analysis of qualitative responses, companies can quickly identify trends and sentiments, which can then be communicated directly to teams via SMS, ensuring that important insights are shared in real-time.

With the ability to summarise feedback into easy-to-understand insights, businesses can leverage Mobile Message to send targeted SMS alerts about customer sentiments or trends. This not only enhances communication within teams but also ensures swift action is taken on feedback, improving customer satisfaction and retention rates.

In practical terms, a retail business could use this integration to analyse customer reviews and feedback submitted through various channels. By automatically summarising this feedback and sending it as an SMS alert to the relevant team members, the business can address concerns promptly, adapt marketing strategies, and improve product offerings, leading to a more responsive and customer-focused organisation.