A customer who leaves negative feedback gets a faster response when the team hears about it within minutes rather than at the end of the week once someone finally opens the spreadsheet. Tinq.ai's sentiment analysis and text classifier work out how a piece of text should be read, so that reaction can happen while the feedback still matters to the person who gave it.

Linked with Mobile Message through Zapier, a new entry in Typeform can be scored for sentiment before Mobile Message texts a manager the result, and the same setup works for a new response in Google Forms or a new lead from Facebook Lead Ads. A negative comment no longer sits unread until someone happens to open it, it becomes a text the moment the sentiment analysis flags it as something worth a reply. The same classifier can also route a message by topic rather than tone, so different kinds of feedback reach the right person by text instead of piling up in one shared inbox.