Search is how your customers find answers, and every time you publish new help content, you want them to discover it immediately. Swiftype makes site search powerful and customisable, indexing every page so people find what they need fast instead of abandoning you in frustration. Mobile Message lets you announce new content instantly by sending SMS updates whenever new documents are added to your searchable knowledge base, so no one misses important updates.

When you publish a new help article or product guide in Swiftype, you can send a text to interested customers announcing the update so they know it exists and can find it. You could also notify your support team when knowledge base content is added so they can reference it in customer conversations. These automations run through Zapier, connecting your Swiftype and Mobile Message accounts so no new content goes unannounced.