Smith.ai SMS Integration

Yes — Mobile Message integrates with Smith.ai. Send and receive SMS from the tools you already use.

50 FREE SMS credits included when you sign up

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Mobile Message

About the Smith.ai integration

Virtual receptionists answering your phones are part of the modern small business. Smith.ai has North America-based team members answering calls, qualifying leads, booking appointments, and taking messages. When a call is received, the details go into Smith.ai, but forwarding that context to your team happens asynchronously by email. Mobile Message can send an SMS immediately when a new call is logged, alerting your sales person that a prospect is waiting for a callback. Response time collapses from 'check email later' to 'text right now'. Leads get callbacks faster.

For agencies managing multiple client phone lines, SMS alerts mean every missed call gets handled within minutes. Your receptionist captures lead details, and Mobile Message alerts your team. The loop closes quickly instead of languishing in an inbox.

Mobile Message also lets you call back prospects directly through Smith.ai's outreach tools, combining inbound lead capture with outbound follow-up. Incoming calls get logged and alerts go out, and your callback workflow accelerates. This integration turns your virtual receptionist into a lead-handling system that never lets prospects wait.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Smith.ai and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Your Smith.ai receptionist receives a call Smith.ai · New Call
Then Alert your sales team via SMS Mobile Message · Send SMS
Use this Zap
When A new caller reaches your business Smith.ai · New Call
Then Create their contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When A customer texts your business Mobile Message · Inbound SMS Received
Then Automatically queue a return call to them Smith.ai · Call Someone (Virtual Receptionist)
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Smith.ai supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • New Call — Triggers when a new call is created.
Actions 2
  • Call Someone (Outreach Campaign Only) — Adds a recipient to an Outreach Campaign. Once triggered, this action will add a recipient with name, number, and email address to the outreach campaign call queue, and we'll give them a call! ⚠️ This is for Outreach Campaign Accounts only. This will not work for a regular Virtual Receptionist account. Use the Call Someone (Virtual Receptionist) Zap for that.
  • Call Someone (Virtual Receptionist) — Queues an outbound call request. Once triggered, this action will add a recipient with name, number, email address, and timing to the outbound call queue, and we'll give them a call!

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Smith.ai + SMS: common questions

Can I send an SMS alert when my Smith.ai receptionist receives a call?

Yes. When a new call arrives, Mobile Message sends an SMS to your sales person or team lead through Zapier. The text includes caller name, call reason, and contact number, so they can respond immediately.

Can I integrate SMS into my Smith.ai call workflow?

Yes. You can have Smith.ai receive a call and Mobile Message send an SMS alert in parallel. You can also have Smith.ai receive an inbound SMS and automatically queue a call to the customer, combining both channels.

How do I set up call alerts from Smith.ai to SMS?

Connect Smith.ai and Mobile Message to Zapier. Create a Zap triggered by 'New Call', select Mobile Message to send SMS, and include details from the call in your message. Alert SMS fires for each incoming call.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!