A customer texts in with a question that really needs a phone call, and that single reply becomes the moment Schedule To Call is asked to organise one for them without any extra effort. Schedule To Call handles automatic call scheduling for companies, and the new schedule it creates can be built straight from an ordinary text message coming through Mobile Message.

Connected through Zapier, an inbound text can create a new schedule call, meaning the request never has to be manually copied out of an SMS conversation into a scheduling tool by hand later on. The same connection works once a message's delivery status changes, useful for a team that wants a call booked in as confirmation that an SMS based process reached the right person at the right time.

For a business handling both text and phone contact with customers, this removes the step where someone reads an SMS thread and then goes and books the call themselves afterwards. The schedule already exists by the time they open Schedule To Call, built from the very conversation that prompted it in the first place, ready for a staff member to pick up.