IT managers running distributed teams spend a fair amount of time chasing former employees for a laptop that never made it back, and most of the useful replies come by text rather than email because that is where people actually read a message and reply straight away without thinking twice. Remote Retrieval exists to make the actual return easy, a box turns up at someone's door instead of them working out how to pack a laptop safely themselves.

Pairing Remote Retrieval with Mobile Message through Zapier means a text reply can do the paperwork for you. When someone texts back confirming they are ready to send their gear back, that reply creates a new order for a return box in Remote Retrieval straight away, and Get All Orders keeps a running list so the whole return can be tracked without anyone chasing a spreadsheet or a former employee for an update.