Operators running an AI workforce inside Relevance AI want their agents doing the actual work, not waiting on someone to copy in the latest customer reply so it can be actioned. Zapier is the bridge that lets Mobile Message hand a text straight to that workforce the moment it lands, no manual step in between.

When a customer texts back, Run Tool can pass that reply to a specific tool and wait up to sixty seconds for a result, while Message Agent simply forwards the text on to an agent and moves on without waiting for anything back. Either way the workforce gets what it needs, and Upsert Data can save the exchange into a knowledge table so the same agent has that history ready the next time the number gets in touch. Delivery Status Updated can feed the same workforce when a scheduled text fails to arrive, giving it the context to decide what to do next, whether that means retrying, escalating or simply noting the failure.