Novocall SMS Integration

Yes — Mobile Message integrates with Novocall. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Novocall integration

If you manage a call center or booking line, Novocall keeps track of every callback and reschedule. Your customers need to know when their call is confirmed and when to be ready, and your team needs instant alerts when appointments change or calls don't go through. Without real-time updates, customers show up late or miss calls entirely, and your team wastes time chasing down changes.

When a new appointment is scheduled in Novocall, SMS can instantly send confirmation to the customer so they know the time and how to join. When a call is successfully completed, you can send an SMS with next steps or a summary. If a customer reschedules or cancels, your team gets an alert immediately, so no one is left waiting for a customer who changed their mind.

Adding SMS makes Novocall a two-way communication tool instead of just an internal tracker. Your customers feel like they're part of the process, and your team stays in sync across every scheduling change.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Novocall and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant An appointment is booked in Novocall Novocall · New Schedule
Then Text the customer to confirm the time and details Mobile Message · Send SMS
Use this Zap
When Instant A call is completed successfully Novocall · Successful Call
Then Send the customer an SMS with next steps Mobile Message · Send SMS
Use this Zap
When Instant A customer cancels a scheduled call Novocall · Cancel Appointment
Then Alert your team via SMS that the slot opened up Mobile Message · Send SMS
Use this Zap
When A customer texts your business number Mobile Message · Inbound SMS Received
Then Create a callback request in Novocall Novocall · Create Call
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Novocall supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • Cancel Appointment — Triggers when a customer cancels an existing appointment
  • Failed Call — Triggers when either the customer or the call rep misses the call. (Only after the call has ended)
  • Incoming Call — Triggers when a customer makes a new request for a callback. (Only at the very start of the call)
  • New Message — Triggers when a new message is submitted.
  • New Schedule — Triggers when a customer makes a new appointment for a scheduled call.
  • Reschedule Appointment — Triggers when a customer change an existing appointment
  • Successful Call — Triggers when both customer & call rep have picked up the call. (Only after the call has completed)
Actions 1
  • Create Call — Creates a call record

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Novocall + SMS: common questions

Can I send an SMS to a customer when they book a call in Novocall?

Yes. When a new appointment is created, Zapier can send an SMS with the confirmed time, dial-in details, or any other info the customer needs before the call starts.

What if a customer cancels, can I notify my team via SMS?

Yes. When a customer cancels an appointment in Novocall, a Zap can send SMS to your team alerting them the slot is available for another customer, keeping schedules up to date.

How do I connect Novocall and Mobile Message?

In Zapier, add both Novocall and Mobile Message as connected accounts. Create a Zap with a Novocall trigger like 'New Schedule' and Mobile Message's Send SMS action. Test and activate it.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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