A customer texts in a question and nobody wants to spend ten minutes hunting through old PDFs, emails and shared drives to find the answer before replying. Needle searches across that scattered information at once, so the fact or figure a reply needs can be pulled out in seconds rather than left for someone to track down later while the customer sits waiting on a reply that should have taken thirty seconds to write.

Used inside a wider Zap, that search result can feed straight into the text you send back through Mobile Message, so the reply going out carries the right detail from the right document rather than a guess typed in a hurry. Needle will not send the text itself, but it can supply the answer that makes the reply worth sending in the first place, saving a search through files that were never organised for a quick look anyway.