Asking for a review after a job is finished is easy to forget once the next customer is already on the phone, and a request sent days later gets a fraction of the response a same day one does. Local Reviews exists to close that gap, sending Email Review Invitation or Text Review Invitation requests that point customers straight to the ratings that actually matter for the business, rather than leaving it to chance that someone remembers before the moment passes.

The part still missing is knowing the right moment to fire that request off. Connected to Mobile Message through Zapier, a customer's own reply can be that moment. Inbound SMS Received can start the Zap the instant a customer texts back, say to confirm the job is done, and Local Reviews sends the Text Review Invitation or Email Review Invitation straight after, while the experience is still fresh in their mind.