Konnect Insights SMS Integration

Yes — Mobile Message integrates with Konnect Insights. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the Konnect Insights integration

A new social message or topic can reveal a customer issue before it becomes a formal support case. Teams that rely on manual listening may notice the conversation late, especially when several profiles and keywords are being monitored. A Zapier workflow can use Konnect Insights events to send a Mobile Message SMS, helping the responsible person see that a conversation needs attention.

Get Messages by Cluster can trigger Send SMS when a new ticket is created in a cluster. Get Messages by Topic can do the same for a tracked topic, while Get Messages by Profile can alert a person when a ticket is linked to a monitored profile. The message can include the available source and ticket information, with wording that directs the recipient to review the conversation in Konnect Insights.

Konnect Insights' Create Ticket action can be started by Mobile Message's Inbound SMS Received trigger. A text received by your Mobile Message number can become a ticket when the incoming details suit the fields required by Konnect Insights. These are Zapier workflows, not a native two-way sync, so you set the rules and fields.
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A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect Konnect Insights and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new ticket appears in a cluster Konnect Insights · Get Messages by Cluster
Then Text the social care lead with ticket details Mobile Message · Send SMS
Use this Zap
When A ticket is created for a topic Konnect Insights · Get Messages by Topic
Then Text the team to review the conversation Mobile Message · Send SMS
Use this Zap
When Someone texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create a Konnect Insights support ticket Konnect Insights · Create Ticket
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Konnect Insights supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • Get Clusters — Triggers when a new cluster is created.
  • Get Groups — Triggers when a new group is created.
  • Get Messages by Cluster — Triggers when a new ticket is created in the cluster.
  • Get Messages by Profile — Triggers when a new ticket is created linked to profile.
  • Get Messages by Topic — Triggers when new tickets are created in the topic.
  • Get Profiles — Triggers when new profile is created.
  • Get Topics — Triggers when a new topic is created.
Actions 1
  • Create Ticket — This action is used to create ticket in Konnect Insights

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Konnect Insights + SMS: common questions

Can Konnect Insights text my team about a new ticket?

Yes. Get Messages by Cluster, Get Messages by Topic or Get Messages by Profile can start Mobile Message's Send SMS action. Use the available event fields to identify the monitored source and direct the alert to the right person.

Can an SMS create a Konnect Insights ticket?

Yes. Mobile Message's Inbound SMS Received trigger can run Konnect Insights' Create Ticket action. Map the incoming message and sender details into the ticket fields configured in your Konnect Insights workflow.

How do I connect Konnect Insights and Mobile Message?

Use Zapier to select the relevant Konnect Insights trigger or action and pair it with Mobile Message. No code is needed. You need both accounts and access to the selected listening, ticket and SMS features.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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