HelpdeskAdvanced SMS Integration
Yes - Mobile Message does integrate with HelpdeskAdvanced!
When a ticket is updated, the workflow can send a status notice to an internal recipient or customer contact. Mobile Message can Create Contact when HelpdeskAdvanced creates a new contact, or Add Contact to List when an existing contact belongs in a support audience. An Inbound SMS Received event can run HelpdeskAdvanced's Create Ticket action, turning a customer text into a record the service team can manage.
The connection is made through Zapier. Choose the HelpdeskAdvanced event or action, map ticket and contact fields, and test the recipient and wording before enabling the Zap. This gives teams a focused hand-off between SMS and service management without suggesting that the two systems share records automatically.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect HelpdeskAdvanced and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything HelpdeskAdvanced supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 10
- New Asset — Triggers when a new asset is created.
- New Contact — Triggers when a new contact is created.
- New Site — Triggers when a new site is created.
- New Task — Triggers when a new task is created.
- New Ticket — Triggers when a new ticket is created.
- Update Asset — Triggers when an asset is updated.
- Update Contact — Triggers when a contact is updated.
- Update Site — Triggers when a new site is updated.
Show all 10 triggers
- Update Task — Triggers when a task is updated.
- Update Ticket — Triggers when a ticket is updated.
Actions 10
- Create Asset — Create Asset in Helpdesk Advanced
- Create Contact — Create Contact in Helpdesk Advanced
- Create Site — Create Site in Helpdesk Advanced
- Create Task — Create Task in Helpdesk Advanced
- Create Ticket — Create Ticket in Helpdesk Advanced
- Update Asset — Update Asset in Helpdesk Advanced
- Update Contact — Update Contact in Helpdesk Advanced
- Update Site — Update Site in Helpdesk Advanced
Show all 10 actions
- Update Task — Update Task in Helpdesk Advanced
- Update Ticket — Update an existing Ticket
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
HelpdeskAdvanced + SMS: common questions
Can HelpdeskAdvanced text staff when a ticket is created?
Yes. New Ticket can trigger Mobile Message's Send SMS action. Map the ticket details and the appropriate recipient number so the support team receives a useful alert when work arrives.
Can a customer SMS create a HelpdeskAdvanced ticket?
Yes. Inbound SMS Received can run HelpdeskAdvanced's Create Ticket action. The Zap can pass the inbound text and available sender details into the new ticket fields.
How do I connect HelpdeskAdvanced with Mobile Message?
Build the workflow in Zapier, choose the HelpdeskAdvanced trigger or action, and add the relevant Mobile Message step. No code is needed. Both accounts are required, and you should test ticket and contact field mappings before activation.
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Learn MoreReady to Try Mobile Message?
Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!