HelpdeskAdvanced SMS Integration

Yes — Mobile Message integrates with HelpdeskAdvanced. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the HelpdeskAdvanced integration

A support team needs to know about a new ticket while the customer is still waiting for help. HelpdeskAdvanced's New Ticket trigger can start a Zapier workflow that sends a plain-text SMS through Mobile Message, giving an assigned technician or manager a prompt alert. New Contact and New Site can also notify the right person when important service records are added.

When a ticket is updated, the workflow can send a status notice to an internal recipient or customer contact. Mobile Message can Create Contact when HelpdeskAdvanced creates a new contact, or Add Contact to List when an existing contact belongs in a support audience. An Inbound SMS Received event can run HelpdeskAdvanced's Create Ticket action, turning a customer text into a record the service team can manage.

The connection is made through Zapier. Choose the HelpdeskAdvanced event or action, map ticket and contact fields, and test the recipient and wording before enabling the Zap. This gives teams a focused hand-off between SMS and service management without suggesting that the two systems share records automatically.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect HelpdeskAdvanced and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A new HelpdeskAdvanced ticket is created HelpdeskAdvanced · New Ticket
Then Text the support team an alert Mobile Message · Send SMS
Use this Zap
When Instant A HelpdeskAdvanced ticket is updated HelpdeskAdvanced · Update Ticket
Then Text the contact a ticket update Mobile Message · Send SMS
Use this Zap
When Instant A new helpdesk contact is created HelpdeskAdvanced · New Contact
Then Create the contact in Mobile Message Mobile Message · Create Contact
Use this Zap
When A customer texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create a HelpdeskAdvanced ticket HelpdeskAdvanced · Create Ticket
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything HelpdeskAdvanced supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 10
  • New Asset — Triggers when a new asset is created.
  • New Contact — Triggers when a new contact is created.
  • New Site — Triggers when a new site is created.
  • New Task — Triggers when a new task is created.
  • New Ticket — Triggers when a new ticket is created.
  • Update Asset — Triggers when an asset is updated.
  • Update Contact — Triggers when a contact is updated.
  • Update Site — Triggers when a new site is updated.
Show all 10 triggers
  • Update Task — Triggers when a task is updated.
  • Update Ticket — Triggers when a ticket is updated.
Actions 10
  • Create Asset — Create Asset in Helpdesk Advanced
  • Create Contact — Create Contact in Helpdesk Advanced
  • Create Site — Create Site in Helpdesk Advanced
  • Create Task — Create Task in Helpdesk Advanced
  • Create Ticket — Create Ticket in Helpdesk Advanced
  • Update Asset — Update Asset in Helpdesk Advanced
  • Update Contact — Update Contact in Helpdesk Advanced
  • Update Site — Update Site in Helpdesk Advanced
Show all 10 actions
  • Update Task — Update Task in Helpdesk Advanced
  • Update Ticket — Update an existing Ticket

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

HelpdeskAdvanced + SMS: common questions

Can HelpdeskAdvanced text staff when a ticket is created?

Yes. New Ticket can trigger Mobile Message's Send SMS action. Map the ticket details and the appropriate recipient number so the support team receives a useful alert when work arrives.

Can a customer SMS create a HelpdeskAdvanced ticket?

Yes. Inbound SMS Received can run HelpdeskAdvanced's Create Ticket action. The Zap can pass the inbound text and available sender details into the new ticket fields.

How do I connect HelpdeskAdvanced with Mobile Message?

Build the workflow in Zapier, choose the HelpdeskAdvanced trigger or action, and add the relevant Mobile Message step. No code is needed. Both accounts are required, and you should test ticket and contact field mappings before activation.

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