A customer texts in a question about returns or opening hours and, within moments, an accurate answer is pulled from the business's own documents rather than a generic script. That is what pairing Hansei with Mobile Message through Zapier makes possible. Once an SMS comes in, Hansei can generate an answer from its knowledge base, giving a team a ready reply built from files and webpages already added, without searching for the answer by hand.

The knowledge base itself grows from material the business already has on hand. A team can add text content, upload a file such as a Word document or PDF, or add a webpage, so the answers stay grounded in what the business actually publishes. For a business fielding the same questions by text over and over, this turns a stack of documents into a specific answer for the specific customer who just texted in, ready for someone to send straight back.