When a customer starts a chat with your FoundAItion chatbot, you have a moment to respond or escalate if needed. The chatbot handles most conversations, but if a human needs to take over, immediate notification to your team is critical. When you connect FoundAItion to Mobile Message, each new chat triggers an SMS alert so your support team can respond right away if the bot hands off the conversation.

This is especially important for escalations that require a human touch. A customer unhappy with a bot response, a question the bot cannot handle, or a special request all benefit from fast escalation. By getting an SMS the moment someone needs help, your team can jump in before the customer becomes frustrated or leaves the chat.

You can also send different alerts depending on what type of chat starts, who initiated it, or whether the bot flagged it as urgent. This way your team stays focused on genuinely important conversations while routine issues are handled automatically.