A customer sends a reply to a text message, and somewhere in the business an AI digital employee needs to know about it straight away so the conversation does not stall while a person catches up later. Empsing runs digital employees that handle work on a person's behalf, and once it is linked to Mobile Message through Zapier, an inbound reply can be handed to Empsing the moment it lands rather than waiting for someone to check the phone.

Two actions cover this. Send Notification passes the reply through to the right person's Empsing account so it shows up alongside their other tasks instead of sitting unread in a separate inbox. Engage Query sends the reply on as a query for the digital employee to act on, which suits a business that wants the AI employee itself to pick up where the text left off. Either way, the text stays a text, since Mobile Message only ever confirms that someone has replied, nothing more.