Cynthia AI SMS Integration

Yes — Mobile Message integrates with Cynthia AI. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

About the Cynthia AI integration

Support leads who run Cynthia AI to make sense of customer feedback usually have more comments coming in than they have hours to read them, especially once text replies get added to the mix alongside surveys and reviews. A short text back from a customer often carries more honest opinion than a long survey response, if there is an easy way to capture it.

Cynthia AI is an AI-powered feedback analysis platform built to surface qualitative patterns at scale, using its Send Feedback action to pull new comments in for review. Connected to Mobile Message through Zapier, a reply someone sends back to a text conversation, picked up by the Inbound SMS Received trigger, can be sent straight into Cynthia AI alongside everything else the team is already analysing, so a text reply gets weighed the same way as a survey answer or a support ticket. That keeps the feedback loop current instead of running weeks behind the conversations customers are already having.

Categories:

AI Tools

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Cynthia AI and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A customer replies to a text Mobile Message · Inbound SMS Received

Then Send that reply into Cynthia AI for review Cynthia AI · Send Feedback

Use this Zap

1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Cynthia AI supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Actions 1

Send Feedback — Send the feedback to Cynthia AI

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Cynthia AI + SMS: common questions

Can a customer's text reply be sent to Cynthia AI automatically?

Yes. Mobile Message's Inbound SMS Received trigger fires whenever a customer replies to a text, and that reply can be passed straight into Cynthia AI's Send Feedback action, so the comment joins your other feedback sources without anyone copying it across by hand.

Does Cynthia AI also pick up failed or pending deliveries?

No. The Delivery Status Updated trigger reports on whether a text was delivered, not what a customer said, so it isn't a fit for Send Feedback. Inbound SMS Received is the trigger to use, since it carries the customer's own words.

What is needed to link Cynthia AI with Mobile Message?

You need a Cynthia AI account and a Mobile Message account, then a Zap that sets Inbound SMS Received as the trigger and Send Feedback as the action. No coding is involved and the connection can be built directly inside Zapier.

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