Customer.guru SMS Integration
Yes - Mobile Message does integrate with Customer.guru!
Use New Rating to start a message after a rating is created. Your team could thank a customer, acknowledge their feedback or invite a follow-up conversation, depending on the rating and the fields available in the Zap. Mobile Message's Inbound SMS Received trigger can also start Customer.guru's Schedule Survey action when a customer texts your number and a survey needs to be arranged.
This connection lets you choose where SMS fits into the feedback process. It does not create a native two-way sync, so each Zap should have one clear trigger, one action and a message your team is comfortable sending.
A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.
What you can automate
Connect Customer.guru and Mobile Message through Zapier and these run on their own, with no code and no developer.
Bulk SMS at 1.6¢ per SMS
Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.
100% Direct Delivery - Guaranteed
We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.
FREE Dedicated Number
Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.
Everything Customer.guru supports on Zapier
Any of these can start or complete an SMS automation with Mobile Message.
Triggers 1
- New Rating — Triggers when a new rating is created.
Actions 1
- Schedule Survey — Schedules a new survey.
Everything Your Integration Needs
Easy-to-Use Integration
Our SMS platform is simple to integrate with your existing application.
Custom Sender IDs
Personalise your messages with a branded sender name, improving trust and engagement with your audience.
Real-Time Delivery Receipts
Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.
Inbound SMS Handling
Receive replies and incoming messages directly into your app for seamless two-way communication.
Customer.guru + SMS: common questions
Can Customer.guru send an SMS after a new rating?
Yes. Customer.guru's New Rating trigger can run Mobile Message's Send SMS action. The message can acknowledge the rating or provide a follow-up based on the rating information available to Zapier.
Can an inbound SMS schedule a Customer.guru survey?
Yes. Mobile Message's Inbound SMS Received trigger can run Customer.guru's Schedule Survey action. Map the sender details and any survey information required by Customer.guru.
How do I set up Customer.guru SMS workflows?
Use Zapier to select Customer.guru or Mobile Message as the relevant step, authorise both services and map the fields. There is no code to write, but you need an account with each service to create and test the workflow.
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