A customer texts in a question outside office hours and instead of it sitting unanswered until someone checks the phone, it lands straight in front of an AI trained on your own business. Cody is that assistant, built on your knowledge base so it can generate a response or generate a response from an existing conversation rather than a generic script. Connected to Mobile Message through Zapier, the text message that just arrived can be the very thing that sets Cody to work.

When a customer sends an inbound text, a Zap can hand that message straight to Cody to generate a response, giving your team a drafted answer built from your own content instead of starting from a blank reply. For an ongoing exchange, the same inbound text can instead ask Cody to generate a response from an existing conversation, so the reply stays consistent with whatever was already discussed. Either way, someone still reviews before it goes back to the customer, and the drafting itself stops being manual.