CircleLoop SMS Integration

Yes — Mobile Message integrates with CircleLoop. Send and receive SMS from the tools you already use.

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✓ 50 FREE SMS credits included when you sign up

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Mobile Message

About the CircleLoop integration

Your business manages customer communication through CircleLoop, handling calls, voicemail and chat from clients all day. When someone calls and misses your team, or sends a chat message while agents are helping others, they're left uncertain whether you received their message. By connecting CircleLoop to Mobile Message, you can automatically send a confirmation text the instant they reach out, letting them know someone got it even if your full team is busy right now. This works both directions, so when a customer texts Mobile Message directly, you instantly create their contact in CircleLoop, giving your next agent full context for a better conversation.

Fast response builds customer confidence and reduces frustration with hold times. Confirmation texts acknowledge receipt without tying up agent time, while inbound SMS integration means you capture every interaction in one central system so no conversation falls through the cracks. Every touchpoint becomes an opportunity to strengthen relationships and keep your team aligned.
Categories:

A Zapier account and subscription is required for this integration. Please view Zapier's pricing page for further information.

What you can automate

Connect CircleLoop and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer's call goes missed CircleLoop · Missed Call
Then Send them an immediate callback notice Mobile Message · Send SMS
Use this Zap
When Instant A customer sends a chat message CircleLoop · Chat Message Received
Then Text them a quick acknowledgment Mobile Message · Send SMS
Use this Zap
When Someone texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Automatically create their contact in CircleLoop CircleLoop · Create Contact
Use this Zap
1.6¢ per SMS on Your First Purchase

Your first purchase is just 1.6¢ per message at any volume, and credits never expire. Stock up early and enjoy lasting value.

100% Direct-to-Carrier Delivery

Every message goes directly to Australian mobile carriers, never through other SMS aggregators or offshore routes.

FREE Dedicated Number

Get a dedicated virtual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything CircleLoop supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 7
  • Answered Call — Trigger when a call is answered.
  • Chat Message Received — Trigger when a chat message is received.
  • Chat Message Sent — Trigger when a chat message is sent.
  • Made Call — Trigger when a call is made.
  • Missed Call — Trigger when a call is missed.
  • Received Call — Trigger when a call is received.
  • Voicemail Received — Trigger when a voicemail is received.
Actions 1
  • Create Contact — Creates a CircleLoop contact.

Everything Your Integration Needs

Easy-to-Use Integration
Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs
Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts
Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling
Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

CircleLoop + SMS: common questions

Can I send different SMS to different teams when a call is missed?

Yes. Create separate Zaps in Zapier for each team or department, and route missed calls to the right group with custom messages for each.

What if a customer phones while already chatting with my team?

Both triggers fire independently. You can set up Zapier filters to prevent duplicate notifications if the same customer uses multiple channels within a short time.

Do I need to set up anything special in CircleLoop first?

No. Just connect both accounts through Zapier, choose your CircleLoop trigger and Mobile Message action, and Zapier handles the rest automatically.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

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