Mobile Message™ Integration with Chat Data

Chat Data SMS Integration

Yes - Mobile Message does integrate with Chat Data!

Customer support gets messy fast when chat escalations jump between platforms. Chat Data lets you build AI-powered chatbots that handle common questions, but when a customer needs a human or submits a lead, that context needs to reach the right person immediately. When a live chat escalation happens or a customer submits a lead through Chat Data, Mobile Message can send an automated SMS to your support team, making sure urgent requests don't sit in a queue.

Your team responds faster and customers feel heard. Critical escalations and new leads trigger SMS alerts instead of waiting for someone to check email. The first response comes within minutes rather than hours, turning frustrated customers into satisfied ones and preventing the kind of negative reviews that damage your reputation.

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Connect Now with Zapier SMS Pricing Start a Free Trial

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

Tip: If you're simply looking to send a message to all your contacts, you may not need an integration at all. Most platforms let you export your contacts — you can then import them into Mobile Message and send an SMS to everyone in just a few clicks.

What you can automate

Connect Chat Data and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A customer needs to escalate to a human Chat Data · Live Chat Escalation

Then Alert your support team immediately by SMS Mobile Message · Send SMS

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When Instant A lead submits their details Chat Data · Lead Submission

Then Add them to Mobile Message as a contact Mobile Message · Create Contact

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Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Chat Data supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 3

Lead Submission — Triggers when a new lead is submitted.
Live Chat Escalation — Triggers when a live chat escalation is requested.
New Message — Triggers when a new message is asked by the user.

Actions 3

Create a Chatbot — Creates a chatbot if the chatbot allocation is under the limit.
Send a Message — Send a message to a chatbot and receives the response string back
Update Base Prompt — Update the base prompt of the chatbot.

Everything Your Integration Needs

Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Chat Data + SMS: common questions

Can I get an SMS alert when a chat customer needs help?

Yes. When Chat Data escalates a conversation to a human agent, you can trigger an SMS to your support team or manager. This ensures urgent chats get attention instead of sitting unread.

How does Chat Data help with lead capture?

When your chatbot qualifies a lead or a customer submits their details through the chat, Mobile Message can capture that person as a new contact automatically. No manual data entry needed.

How do I set up Chat Data with Mobile Message?

Link both accounts through Zapier. Choose Chat Data escalation and lead events as triggers, pair them with Mobile Message actions, and you are ready. SMS alerts and contact creation happen automatically.

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