Chaindesk SMS Integration

When a customer texts in a question outside business hours, most businesses either leave it unanswered until morning or have someone stop what they are doing to reply. Chaindesk trains a chat agent on a business's own documents and policies, so an inbound message can be answered against everything already known about the business rather than typed out fresh each time.

Mobile Message connects to Chaindesk through Zapier, so an inbound text can query one of the trained agents for an answer, or push a copy of the conversation into a Chaindesk datastore by uploading it as a file for later reference. Uploading a text into the datastore this way is a simple way to build up a record of customer questions the agent has not answered yet, so it can be improved later. Either action runs from the same trigger, an SMS a customer already sent, without anyone copying text between systems by hand.

The same query agent action also works well fed by other Zaps, with a new entry in a Google Form or Typeform answered by the Chaindesk agent first and Mobile Message texting that answer straight back to whoever asked. Nothing about the reply has to be typed by a person once the Zap is switched on.