Call Tools PCC SMS Integration

Yes - Mobile Message does integrate with Call Tools PCC!

Your contact centre runs on data, but spreading it across Call Tools, email and SMS creates friction. Agents log call transcripts, manage contact dispositions, add notes to records, yet customers and team members stay disconnected until someone manually follows up. Every new contact created, every disposition change, every case opened are moments when context should flow to everyone who needs it, instantly.

Mobile Message captures these moments. When a new contact is created in Call Tools, it automatically creates a record in Mobile Message so you have one unified list. When an agent saves a note, you can send the customer an immediate SMS. When a contact disposition is updated, marked as interested, purchased or do not contact, Mobile Message syncs that action or triggers an SMS to the right person.

This way, Call Tools becomes the source of truth for your centre's conversations and outcomes, while Mobile Message ensures your team stays connected without extra work.
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Call Tools PCC SMS Integration

What you can automate

Connect Call Tools PCC and Mobile Message through Zapier and these run on their own, with no code and no developer.

When Instant A call transcript is recorded Call Tools PCC · New Call Transcript
Then Send a summary to the customer Mobile Message · Send SMS
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When Instant A new contact is created in Call Tools Call Tools PCC · New Contact
Then Add them to Mobile Message Mobile Message · Create Contact
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When Instant A contact's disposition is updated Call Tools PCC · New Contact Disposition Event
Then Text the team with the outcome Mobile Message · Send SMS
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When Instant A phone call is completed Call Tools PCC · New Phone Call
Then Add the caller to a follow-up SMS list Mobile Message · Add Contact to List
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When Instant A support case is created Call Tools PCC · New Support Case
Then Notify the customer by SMS Mobile Message · Send SMS
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1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything Call Tools PCC supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 16
  • New Calendar Event — Triggers when a new calendar event is created by an agent in Call Tools.
  • New Call Disposition Event — Triggers when a new call disposition is created by an agent in Call Tools.
  • New Call Transcript — Triggers when a new call transcript is saved in Call Tools.
  • New Connector Button Click — Triggers when an agent clicks a connector button on the agent dashboard in Call Tools.
  • New Contact — Triggers when a individual new contact is created by an user or over the API. Does not trigger for bulk contact creation processes such as CSV imports of contacts.
  • New Contact Disposition Event — Triggers when a contact disposition is updated.
  • New Contact Tag Event — Triggers when an agent adds or removes a tag on a contact. Does not trigger for bulk tag operations during a CSV contact import or a bulk update/tagging of contacts.
  • New Email — Triggers when a new email is sent by a agent in Call Tools.
Show all 16 triggers
  • New Email Address — Triggers when a new email address is added to a contact. Does not trigger for bulk processes such as CSV contact imports.
  • New Goal Achievement — Triggers when a new goal achievement is created by an agent or an automation in Call Tools.
  • New Note — Triggers when an agent in Call Tools saves a new note on a contact.
  • New Opportunity — Triggers when a new opportunity is created by an agent or automation in Call Tools.
  • New Phone Call — Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
  • New Phone Number — Triggers when a new phone number is created and added to a contact. Does not trigger for bulk phone number creation on processes such as CSV import of contacts.
  • New SMS — Triggers when a SMS message is sent or received within Call Tools.
  • New Support Case — Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
Actions 7
  • Bucket a Contact — Adds a contact to a bucket.
  • Create Contact — Creates a new Contact
  • Create Do Not Contact Entry — Creates a new do not contact entry and optionally updates existing phone numbers and email addresses accordingly. Check Call Tools account settings "DNC Phone Number cascades to Contact" and "DNC Email Address cascades to Contact" if you want a do not call update on a phone number or email address to cause a DNC status on the whole contact.
  • Tag a Contact — Add a single tag to a existing contact.
  • Update Contact — Update a existing contact.
  • Update Contact Do Not Contact — Updates a contact and sets do not contact to true to prevent calls and messages.
  • Update Contact Set Ready — Updates a contact and sets it as ready to contact. This is a setting that live filters can filter by

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

Call Tools PCC + SMS: common questions

Can I send an SMS when a call transcript is saved in Call Tools?

Yes. When a new call transcript is recorded, you can trigger an SMS to notify your team or customer. The automation can include transcript details or simply alert them to review the call in Call Tools.

What happens when a new contact is created in Call Tools?

The contact can be automatically created in Mobile Message too, so you have one record across both systems. Then you can add them to SMS campaigns, send them a welcome message, or segment them for targeted follow-ups.

How do I set up Mobile Message to work with Call Tools?

Link your Call Tools and Mobile Message accounts through Zapier. You'll choose which Call Tools event starts the action, then select what Mobile Message should do, send an SMS, create a contact, or update an existing record.

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