InsertChat SMS Integration

Yes - Mobile Message does integrate with InsertChat!

Support teams using InsertChat need to know when a lead, chat or ticket deserves attention outside the chatbot workspace. InsertChat users can send those events through Zapier to Mobile Message, so a staff member or customer receives a direct SMS when a defined support moment occurs.

New Lead can trigger a welcome text, while New Ticket can alert the person responsible for follow-up. New Message or Ticket Status Changed can also start an SMS when a conversation needs a response or a ticket reaches an important stage. Mobile Message can send the text, create a contact, or add someone to a list based on the information supplied by InsertChat.

You can use Inbound SMS Received to create or update an InsertChat lead or ticket where that action fits your process. Each workflow remains one-directional and event-based. Zapier passes the selected data between the two accounts, rather than creating native two-way synchronisation.
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InsertChat SMS Integration

What you can automate

Connect InsertChat and Mobile Message through Zapier and these run on their own, with no code and no developer.

When A new InsertChat lead is created InsertChat · New Lead
Then Text the lead a prompt welcome Mobile Message · Send SMS
Use this Zap
When An InsertChat ticket is created InsertChat · New Ticket
Then Text the support owner an alert Mobile Message · Send SMS
Use this Zap
When InsertChat records a new lead InsertChat · New Lead
Then Create the lead in Mobile Message Mobile Message · Create Contact
Use this Zap
When A prospect texts your Mobile Message number Mobile Message · Inbound SMS Received
Then Create a lead in InsertChat InsertChat · Create Lead
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything InsertChat supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 14
  • Feedback Status Changed — Triggers when InsertChat feedback status changes.
  • Knowledge Source Added — Triggers when an InsertChat knowledge source is created.
  • Knowledge Source Updated — Triggers when an InsertChat knowledge source is updated.
  • New Agent — Triggers when an InsertChat agent is created.
  • New Chat — Triggers when an InsertChat chat is created.
  • New Feedback — Triggers when InsertChat feedback is created.
  • New Lead — Triggers when an InsertChat lead is created.
  • New Message — Triggers when an InsertChat message is created.
Show all 14 triggers
  • New Ticket — Triggers when an InsertChat ticket is created.
  • Ticket Status Changed — Triggers when an InsertChat ticket status changes.
  • Updated Agent — Triggers when an InsertChat agent is updated.
  • Updated Chat — Triggers when an InsertChat chat is updated.
  • Updated Lead — Triggers when an InsertChat lead is updated.
  • Updated Ticket — Triggers when an InsertChat ticket is updated.
Actions 25
  • Add Knowledge File — Adds a file URL as an InsertChat knowledge source.
  • Add Knowledge Text — Adds text as an InsertChat knowledge source.
  • Add Knowledge URL — Adds one URL as an InsertChat knowledge source without crawler behavior.
  • Archive Chat — Archives an InsertChat chat.
  • Change Feedback Status — Changes InsertChat feedback status.
  • Change Ticket Status — Changes an InsertChat ticket status.
  • Create Agent — Creates a new InsertChat agent.
  • Create Chat — Creates a new InsertChat chat for an agent.
Show all 25 actions
  • Create Feedback — Creates InsertChat feedback.
  • Create Lead — Creates an InsertChat lead.
  • Create Ticket — Creates an InsertChat ticket.
  • Delete Feedback — Deletes InsertChat feedback.
  • Delete Knowledge Source — Deletes an InsertChat knowledge source.
  • Delete Lead — Deletes an InsertChat lead.
  • Delete Ticket — Deletes an InsertChat ticket.
  • Duplicate Agent — Duplicates an InsertChat agent.
  • Pin Chat — Pins an InsertChat chat.
  • Refresh Knowledge Source — Refreshes an InsertChat knowledge source.
  • Resolve Chat — Marks an InsertChat chat as resolved.
  • Send Message — Sends a message to an InsertChat agent and returns the final assistant output.
  • Update Agent Basic Settings — Updates basic InsertChat agent settings.
  • Update Agent Model — Updates the model used by an InsertChat agent.
  • Update Chat — Updates an InsertChat chat.
  • Update Lead — Updates an InsertChat lead.
  • Update Ticket — Updates an InsertChat ticket.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

InsertChat + SMS: common questions

Can InsertChat send an SMS when a ticket is created?

Yes. New Ticket can trigger Mobile Message Send SMS through Zapier. Map the ticket details and the relevant mobile number to notify a support owner or customer.

Can an InsertChat lead become a Mobile Message contact?

Yes. New Lead can trigger Create Contact, allowing the lead's available details to be recorded in Mobile Message before another messaging workflow runs.

How do I connect InsertChat and Mobile Message?

In Zapier, select an InsertChat trigger and a Mobile Message action, then test the lead, chat or ticket fields. No code is required, and both accounts are needed.

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