DocsBot AI SMS Integration

Yes - Mobile Message does integrate with DocsBot AI!

Customer support teams and documentation managers using DocsBot create AI-powered chatbots that instantly answer customer questions. But when you need to notify customers, summarise support chats, or send SMS follow-ups, you're pulling information manually from DocsBot and crafting messages outside the system. By connecting DocsBot to Mobile Message via Zapier, you can trigger SMS workflows based on customer conversations, using DocsBot to summarise chats, extract key information, or retrieve relevant documentation, then immediately send that data via SMS.

The result is smarter, faster customer follow-up powered by AI-retrieved information. Support teams use this to send customers SMS summaries of their support conversation without manual copy-paste. Others use DocsBot's semantic search to find relevant docs before texting customers solutions, ensuring every message is accurate and relevant.

SMS flows enriched by DocsBot's AI transforms customer support from reactive email exchanges into proactive, intelligent guidance.
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Connect Now with Zapier SMS Pricing Start a Free Trial50 FREE SMS Credits

A Zapier account and subscription is required for this integration.
Please view Zapier's pricing page for further information.

DocsBot AI SMS Integration

What you can automate

Connect DocsBot AI and Mobile Message through Zapier and these run on their own, with no code and no developer.

When An order is confirmed in Shopify Shopify · New Paid Order
Then Search docs and send product details by SMS Mobile Message · Send SMS
Use this Zap
When Someone books a meeting via Calendly Calendly · Invitee Created
Then Send them a confirmation SMS via DocsBot Mobile Message · Send SMS
Use this Zap
When Someone submits a form on your site Google Forms · New Form Response
Then Have DocsBot answer and text them the reply Mobile Message · Send SMS
Use this Zap
1.6 cents SMS Service
Bulk SMS at 1.6¢ per SMS

Exceptional SMS pricing starting at just 1.6¢ per message with your first purchase, offering great value without compromising on quality.

Direct Carrier SMS Delivery
100% Direct Delivery - Guaranteed

We don't route your messages offshore, like some bulk SMS providers. We deliver 100% of messages directly to Australian mobile carriers, for the fastest, most reliable delivery.

Free Dedicated SMS Number
FREE Dedicated Number

Get a dedicated vitrual number to send and receive SMS messages, at no extra cost! Perfect for two-way SMS messaging.

Everything DocsBot AI supports on Zapier

Any of these can start or complete an SMS automation with Mobile Message.

Triggers 1
  • Webhook Event — Triggers when DocsBot sends a webhook event to Zapier.
Actions 6
  • Ask Question (Legacy) — Legacy chat action. Ask a question and get an answer. For new workflows, use Chat Agent Message (Recommended).
  • Chat Agent Message (Recommended) — Recommended chat action. Send a message to DocsBot Chat Agent and return the latest main answer event.
  • Create Conversation Ticket — Generate a support ticket draft from an existing Chat Agent conversation.
  • Create Web Source — Creates a new source to train a bot.
  • Semantic Search — Run semantic search against a bot and return matching source chunks.
  • Summarize Conversation — Generate or retrieve a conversation summary, title, and sentiment.

Everything Your Integration Needs

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Easy-to-Use Integration

Our SMS platform is simple to integrate with your existing application.

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Custom Sender IDs

Personalise your messages with a branded sender name, improving trust and engagement with your audience.

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Real-Time Delivery Receipts

Track your message statuses in real time, ensuring complete transparency and campaign effectiveness.

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Inbound SMS Handling

Receive replies and incoming messages directly into your app for seamless two-way communication.

DocsBot AI + SMS: common questions

How can DocsBot help me send better SMS to customers?

DocsBot retrieves answers from your knowledge base, support docs, and training data, then Zapier can send those answers via SMS. This means customers get accurate, source-based information in text form without your team doing manual research.

Can I use DocsBot to summarise support conversations and send SMS?

Yes. When a customer conversation is captured by DocsBot, you can summarise it and send the summary via SMS. This provides customers with a quick recap of their support session without them needing to log back in.

What's required to use DocsBot with Mobile Message?

Connect your DocsBot, the trigger app like Shopify or Google Forms, and Mobile Message in Zapier. DocsBot processes the data in the middle and Zapier sends the SMS without any coding needed.

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Ready to Try Mobile Message?

Our sign-up process takes just 2 minutes and gives you instant access to our bulk SMS platform. You can start sending messages today!

Start Messaging Now50 FREE SMS Credits